Responsible Gaming — bbdji Safe Play Guide

Our Pledge

Our Commitment to Safe Play

At bbdji, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial hardship, emotional distress, or family conflict. Our platform is built specifically for the Bangladeshi market, and we understand the social and economic context in which our players live and play.

Responsible gaming is not an afterthought at bbdji. It is a core operating principle embedded into every aspect of how we design our platform, set our policies, and interact with our players. We hold ourselves to a high standard of player protection because we genuinely care about the long-term wellbeing of every person who chooses to play with us.

Our responsible gaming framework is guided by four core pillars:

Prevention — Providing clear information, age restrictions, and account controls that reduce the risk of harmful behaviour before it starts.
Early Intervention — Using platform monitoring to identify players who may be showing signs of problem gambling and proactively reaching out.
Player Empowerment — Giving every account holder the tools and knowledge they need to manage their own gambling behaviour independently.
Support Access — Ensuring that players who need help can reach qualified support resources quickly, with no barriers and no judgment.

All bbdji accounts are subject to a strict minimum age requirement. You must be 18 years of age or older to register, deposit, or play. This requirement is enforced through identity verification during the KYC process, and we do not make exceptions under any circumstances.

Gambling Is Not a Way to Make Money

Please treat gambling as entertainment, not as a source of income. Never wager more than you can comfortably afford to lose, and never chase losses in an attempt to recover money.

Platform Controls

Responsible Gaming Tools

bbdji provides a comprehensive suite of account controls that put you in charge of your gambling activity. All tools below are accessible directly from your account dashboard at any time, free of charge.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount in BDT directly from your account settings. Once a limit is in place, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change is activated.

Loss Limits

Cap the maximum net loss you are permitted to sustain within a set time frame — daily, weekly, or monthly. When your loss limit is reached, your account is automatically restricted from further wagers until the period resets.

Session Time Limits

Define the maximum duration of a single gaming session. When your session reaches the time you have set, bbdji will display a clear alert and, if you choose, automatically log you out to prevent unintended extended play.

Reality Checks

Activate periodic reality check pop-ups that appear during your play session at intervals you select — every 15, 30, or 60 minutes. Each pop-up shows how long you have been playing and your net session result, helping you stay grounded.

Cooling-Off Period

Take a short voluntary break from gambling — for 24 hours, 7 days, or 30 days. During a cooling-off period your account remains accessible for account management but all betting and gaming activity is suspended.

Self-Exclusion

Permanently or indefinitely block all access to gambling on your bbdji account. Self-exclusion is our most serious responsible gaming tool and is covered in detail in the section below. It can be activated at any time and takes effect within one hour of your request.

Take a Break

Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming measure available on the bbdji platform. When you self-exclude, all gambling activity on your account — including sports betting, live casino, slots, and instant games — is immediately and completely suspended for the duration you have chosen.

Self-exclusion is available in the following durations:

6 months — A medium-term exclusion suitable for players who need a significant break.
1 year — A longer exclusion for players who want a sustained period away from gambling.
3 years — An extended exclusion for players who recognise that gambling has become a serious concern.
Permanent (indefinite) — A lifetime exclusion with no automatic end date. Reversal requires a formal review process and a 7-day waiting period.

How Self-Exclusion Works

Once self-exclusion is activated, bbdji will take the following actions within one hour of your confirmed request:

1

Account Gambling Suspended

All betting, casino, and gaming functions on your bbdji account are disabled. You cannot place bets, spin slots, or join live casino tables.
2

Marketing Communications Stopped

All promotional emails, SMS messages, and push notifications from bbdji are immediately cancelled. You will not receive bonus offers or game promotions during your exclusion period.
3

Pending Withdrawals Processed

Any verified pending withdrawals in your account at the time of self-exclusion will be processed as normal. Your withdrawable balance is not forfeited.
4

Confirmation Sent

You will receive a confirmation message by email or SMS confirming that your self-exclusion is active, its duration, and the process for seeking help if needed.
5

Re-activation Review

When a timed exclusion period ends, your account does not automatically reopen for gambling. You must contact bbdji support and complete a re-activation review, including a 48-hour waiting period, before gambling can resume.

To activate self-exclusion, log into your bbdji account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and follow the on-screen instructions. Alternatively, contact our 24/7 support team via live chat and a support agent will process the request on your behalf immediately.

Self-Exclusion Cannot Be Reversed Immediately

Once a self-exclusion is activated, bbdji will not reopen your account before the chosen exclusion period has ended — even if you request it. This intentional friction exists to protect you during a vulnerable period.

Request Via Support

If you cannot access your account or prefer not to navigate the settings panel, contact us at [email protected] with the subject "Self-Exclusion Request" and we will process it within one hour on Bangladesh Standard Time (UTC+6).

Your Balance Is Safe

Self-exclusion does not affect your withdrawable balance. Any funds you have deposited and not wagered remain accessible for withdrawal through the standard verification process.

bKash / Nagad Users

If you self-exclude, bbdji will also flag your registered bKash or Nagad wallet so that re-deposits are blocked for the duration of the exclusion, even if you attempt to register a new account.

Spending Controls

Deposit and Loss Limits

bbdji strongly encourages every player to set a deposit limit before they begin playing. Deposit and loss limits are one of the most effective ways to ensure that gambling remains within an amount you have consciously decided you can afford.

How to Set Deposit Limits

Navigate to Account Settings → Responsible Gaming → Deposit Limits to set your preferred limit. You can choose any BDT amount you wish for the following periods:

Daily deposit limit — The maximum total BDT amount you can deposit in any 24-hour period.
Weekly deposit limit — The maximum total BDT amount you can deposit in any rolling 7-day period.
Monthly deposit limit — The maximum total BDT amount you can deposit in any calendar month.

Limit Reduction vs. Limit Increase

Reducing your deposit limit takes effect immediately — there is no waiting period. This ensures that if you make a decision to reduce your spending in a moment of clarity, that decision is enforced right away.

Increasing your deposit limit, however, requires a mandatory 24-hour cooling-off period before the increase is activated. This delay is intentional: it gives you time to reconsider a decision made in the heat of a session, and protects you from impulsive limit increases made while you are in an active gaming mindset.

How Loss Limits Work

A loss limit restricts the total amount of net losses your account can sustain within a defined period. For example, if you set a weekly loss limit of ৳5,000, your account will automatically restrict further gambling once your cumulative net losses for the week reach ৳5,000 — regardless of your remaining deposit balance. This is a powerful protection against extended losing streaks that can escalate quickly without a hard stop in place.

Wagering Limits

In addition to deposit and loss limits, bbdji also offers wager limits that cap the maximum amount you can stake on a single bet or game round. This is particularly useful for preventing high-stakes impulsive bets during cricket matches or high-volatility slot sessions.

Set Your Limit Before You Play

The most effective time to set a deposit limit is before you start your first session — not during or after. A limit set in advance reflects your considered budget rather than a response to in-session emotions.

24-Hour Cooling-Off for Increases

If you request an increase to your deposit or loss limit, the change will not take effect for 24 hours. You are free to cancel the increase request at any time during this window by contacting support or returning to your account settings.

Suggested Starting Budget

A responsible starting point is to set your monthly deposit limit to an amount you would comfortably spend on other forms of entertainment — such as a monthly cinema budget or a dining-out allowance. Gambling should not compete with essentials like rent, food, or family expenses.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. Recognising the warning signs early is the most important step towards getting help before the situation escalates. The signs below are commonly associated with gambling that has moved beyond recreational entertainment.

Chasing LossesContinuing to gamble in an attempt to win back money you have already lost, rather than accepting the loss and stopping.

Gambling Beyond Your BudgetConsistently wagering more than you originally planned, or gambling with money intended for essential expenses such as rent, groceries, or bills.

Hiding Gambling from OthersConcealing your gambling activity, the amount you spend, or your losses from family members, friends, or colleagues.

Feeling Anxious or Irritable When Not PlayingExperiencing restlessness, irritability, or difficulty concentrating when you are not able to gamble or when you are trying to cut down.

Losing Track of TimeRegularly playing for longer than you intended, losing track of the time spent gambling, or neglecting responsibilities because of extended sessions.

Withdrawing from Social LifeReducing time spent with family and friends in order to gamble more, or choosing gambling over social events and personal relationships.

Borrowing Money to GambleTaking out loans, borrowing from family or friends, or using credit facilities specifically to fund gambling activity.

Failed Attempts to StopMaking repeated, genuine attempts to reduce or stop gambling and being unable to follow through despite wanting to.

Gambling to Escape ProblemsUsing gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties rather than as entertainment.

If You Recognise These Signs

If you identify with one or more of the warning signs above — whether in yourself or in someone you know — please reach out for support. You are not alone, and help is available. See the Support and Help section below for resources available in Bangladesh.

Check Yourself

Self-Assessment Checklist

Are You Gambling Responsibly?

Read through the questions below honestly. If you answer "Yes" to three or more of these questions, we encourage you to use our responsible gaming tools or speak with a support professional.

1

Have you ever spent more money on gambling than you intended to in a single session?

2

Do you think about gambling frequently when you are not playing — for example, planning your next session or calculating how much you might win?

3

Have you gambled using money that was budgeted for essentials — such as rent, utilities, food, or family expenses?

4

Have you tried to stop or reduce your gambling and found it difficult or impossible to maintain that decision?

5

Do you feel the need to gamble with larger amounts of money over time in order to get the same level of excitement or enjoyment?

6

Have you lied to or hidden gambling activity from people close to you — such as a spouse, parent, or close friend?

7

After losing money, do you feel compelled to return and gamble again as soon as possible to recover what you lost?

8

Has gambling caused conflict in your personal relationships, affected your work or studies, or led to financial difficulties for you or your family?

About This Checklist

This self-assessment is based on internationally recognised problem gambling screening frameworks adapted for the bbdji platform. It is not a clinical diagnosis — it is a starting point for personal reflection. Only a qualified counsellor can provide a professional assessment.

Healthy Gambling Habits

Responsible gamblers set a fixed budget before each session, never gamble to escape negative emotions, take regular breaks, and treat winnings as a bonus rather than expected income. They stop when they reach their pre-set limit — win or lose.

Take Action Now

If your answers to the checklist concern you, do not wait. Contact bbdji support via live chat or email [email protected] to activate any of our responsible gaming tools today. Acting early is always better than waiting until problems escalate.

Under-18 Protection

Protecting Minors

bbdji operates a strict 18+ policy. No person under the age of 18 is permitted to register, deposit, or participate in any gambling activity on the bbdji platform. We enforce this requirement through a mandatory identity verification (KYC) process that includes date-of-birth verification and, in all withdrawal cases, government-issued photo identification.

Our Age Verification Process

Every bbdji account holder is required to submit a copy of a valid Bangladesh National Identity Card (NID) or passport before any withdrawal can be processed. Our KYC team manually reviews all submitted documents. Accounts found to belong to persons under 18 years of age are permanently closed and all balances are voided.

Advice for Parents and Guardians

If you share a device or internet connection with a minor, we strongly recommend the following precautions to prevent underage access to gambling platforms:

Never share your bbdji account login credentials with anyone, including family members.
Always log out of your bbdji account when you are not actively using it, especially on shared devices.
Use parental control software on shared family devices to block access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, or the built-in parental controls on Android and iOS devices can help restrict access to online gambling for children.
Store your bbdji username and password securely — do not write them down in places accessible to children.
Talk openly with children about the risks of gambling and why it is an adult activity restricted by law to those aged 18 and above.

Reporting Underage Access

If you have reason to believe that a minor has gained access to a bbdji account, please contact our support team immediately via live chat or at [email protected]. We will investigate the matter as a high-priority case and take appropriate action, including account suspension, pending review.

Strict 18+ Enforcement

bbdji employs mandatory document-based age verification for all accounts. There are no exceptions to the 18+ requirement. Accounts that fail age verification are immediately closed and any deposited funds are returned through the original payment method after investigation.

Keep Your Login Secure

Your bbdji account credentials are your responsibility. Always use a strong, unique password and never share your login details with anyone. Enable any two-factor authentication options available in your account security settings.

Parental Control Resources

Free parental control tools are widely available for Android, iOS, and desktop devices. These can be configured to block gambling-related websites and restrict app downloads to prevent minors from accessing online gaming platforms.

You Are Not Alone

Getting Help and Support

Reaching out for help with a gambling problem is a sign of strength, not weakness. bbdji is here to support you every step of the way — from activating account controls to connecting you with professional counselling resources. No matter how serious the situation feels, support is available and recovery is possible.

24/7 Live Chat

The fastest way to reach bbdji's responsible gaming team. Available around the clock inside your account dashboard. Agents can activate limits, cooling-off periods, and self-exclusion on your behalf immediately.

Email Support

Write to [email protected] with the subject "Responsible Gaming Help". Our team will acknowledge your message within 48 hours and connect you with the right resources on Bangladesh Standard Time (UTC+6).

Account Self-Service

Log into your bbdji account at any time and navigate to Account Settings → Responsible Gaming to independently set limits, activate a cooling-off period, or begin the self-exclusion process without contacting support.

Professional Counselling

For players who need professional mental health or addiction counselling, bbdji recommends seeking support from qualified counsellors in Bangladesh. Your local health authority or a trusted medical professional can provide a referral.

Talking to Someone You Trust

One of the most effective steps you can take if gambling is becoming a problem is to speak openly with someone you trust — a family member, a close friend, a religious leader, or a community figure. In Bangladesh, family and community bonds are strong, and many people find that honest conversation with a trusted person provides both emotional relief and practical support in managing their behaviour.

Financial Counselling

If gambling has created financial difficulties, speaking with a financial counsellor or your bank can help you understand your options. Several Bangladeshi banks — including Dutch-Bangla Bank, BRAC Bank, and City Bank — offer financial advisory services. Managing financial stress alongside gambling behaviour is an important part of recovery.

A Message from bbdji

We built bbdji as a platform for entertainment, excitement, and the love of sport. Cricket, slots, and live casino games are meant to bring joy and the thrill of competition — not hardship. If gambling has stopped being fun for you, that is the clearest signal that it is time to take a step back. Our tools are here for exactly that moment. Please use them.

bbdji's responsible gaming team is dedicated to ensuring that every player on our platform has a positive, safe experience. We are proud to serve Bangladesh's online gaming community and we take that responsibility seriously.

Recovery Is Possible

Many people successfully recover from problem gambling and return to a healthy relationship with entertainment. Early intervention, honest self-assessment, and the right support network make a significant difference in outcomes.

Immediate Self-Exclusion

If you feel you need to stop gambling right now, contact our live chat support team and ask for an immediate self-exclusion. Your account will be restricted within one hour, 24 hours a day, 7 days a week, including Eid and public holidays.

For Family Members

If someone in your family is showing signs of problem gambling, you can contact bbdji support on their behalf to report a concern. We take all third-party welfare reports seriously and will investigate with full discretion and care.